We strive to always offer a great level of service. However, if we do not deliver the standard of service that you expect or you have a complaint, please email us at firstname.lastname@example.org or write to us at:-
B12 Elmbridge Court
Cheltenham Road East
Telephone: 03330 230 134 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs)
We will usually respond to your complaint within 5 working days and provide a final response within 8 weeks. If you are not happy with our final response, or if we have been unable to resolve your complaint within 8 weeks, you have the right to refer the matter to the Financial Ombudsman Service:
Address: Exchange Tower, London E14 9SR
Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers).
Website address: https://www.financial-ombudsman.org.uk/
Please be aware that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.
You can also find out more about our complaints process in our complaints leaflet.